Champa Auto Repair & Collision Center

My experience with Champa Auto Repair & Collision Center has been disappointment after disappointment. I believe the high rating on google to be very misleading for the collision center. Based on my personal experience and what I have heard from my insurance company, I would avoid use for any collision needs. After a hit-and-run, I needed a bit of work on my vehicle. This was in 2022 and there were delays in parts, yet the customer care during this time was very poor. After the 5 months they had my vehicle, I went to pick it up. While I was there, I witnessed a worker speaking aggressively at another couple who was there to pick up their vehicle but were disappointed in the "completed" work. While observing my car, I noticed black specks of paint on the hood of my silver car. When pointing this out, I was lied to and made to feel belittled. I let this go because I wanted a functioning vehicle. Upon receiving the car, there were aspects that were not working, Blind spot detection and eyesight assist. Additionally, the paint was flaking and bubbling up, and there were parts around the tire and rear gate that were falling off. I was told to take it to the dealership to have them calibrate it and have insurance pay for it. Insurance refused because they had already paid Champa for this work that was not done. When the dealership looked at it they said it was not that it just needed to be calibrated. Champa took it back for 2 weeks in December 22 where there were some additional fixes to the paint job, and other falling off parts. Most recently, I took it into the dealership for an oil change and tire rotation. While there, I asked about how I can get the blind spot detection working again. They did a diagnostic on the vehicle and found wires poorly connected together with electrical tape. Both the dealership and insurance could not believe that Champa would let this leave the shop in this state. I've been scared to write this review because of how I've been treated by them, and I knew that this car still needed things to be done from Champa. At this point, I will be most likely paying out of pocket for the parts and repairs for my car and avoiding Champa. In an effort to leave a fair an honest review - Mandi did take $500 off of my deductible - I enjoyed my interactions with Nick, who I believe has since left - I could have acted in a more timely matter, I just found myself overwhelmed

Went to Champa Auto and they had such a friendly staff. I didn’t even feel like I was at a mechanic shop. Mario had kept in touch with me through my whole repair!!! He was willing to send me pictures. This is a great place to get your car worked on……. Mario’s customer service is out of this world and I will be coming back for any repairs I need and will be telling as many people as I can!!!! Thank you guys so much!!!! Cheers!!

I had a great experience with Champa auto. Iliana promised my car would be done by a certain date and they delivered despite delays due to Progressive not being prompt on their end. When they received approval to go ahead with repairs it was done within 3 days! Thanks to Iliana’s amazing communication and dedication to having my car being completed I will be able to make it home to be with my family for the holidays. I highly recommend Champa Auto.

Went in for a dead battery, and they called me up with $1700 worth of work they told me I needed to get done (and they don’t do payment plans). I respectfully told him I couldn’t afford to do all of these things at once and that I would start by just getting the battery replaced ($300). My vehicle didn’t have any other noticeable issues before taking it in, and now: the check engine light is on, my cruise control doesn’t work, and neither does X-mode (I have a Subaru). The team was nice but can you blame me for being weary to come back?

I have used Champa Auto Repair twice now and have had the best service I have ever received from an auto repair shop. Mario and the rest of the team are true professionals that take their work seriously while also ensuring they keep cost down for the customer. I can’t say enough good things about them. Thanks again Champa Auto Repair Team!